The phrase "confused mass" can be replaced with a variety of synonyms to better describe the situation or object in question. For example, words such as jumble, mishmash, chaos, clutter, and tangle all convey a sense of disorder and confusion. Other synonyms may include cluster, clusterflick, disarray, muddle, or hodgepodge. When attempting to describe a disorganized group of people or objects, words such as horde, mob, crowd, assembly, or throng may also be appropriate. No matter which synonym is chosen, it's important to select a word that accurately reflects the degree of confusion present.